Bank Ethics Code

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Description

The Banking Ombudsman should rely on the industry Code of Ethics when solving the consumers’ complaints. RBA has on its agenda the preparation of the Code for some time, but the current problems and emergencies to be solved prevented an approach of this issue. The Code of Ethics should be also a benchmark for the consumer protection and a reference for consumer education areas.

Impact Drivers

Public: The Code of Conduct would be a very useful tool for consumer education and would enhance the consumer position in relation with the industry.

Private: The existence of a Code of Conduct would enhance the industry reputation and would be a benchmark for improving the quality of the bank service.

Terms of Reference